Internet Auctions Registration and Payment Method
Bidding Online and Shipping
Selling Online
Activity
Internet Resources
Since the success of web commerce is widely known and in particular, online auction sitessuch as ebay have been so wildly popular, a plethora of online auction sites have sprung up.Some are extensions of live auctions. Some are novices to auctions. Some are devoted to just one type of item such as 'antique canes' while some sell anything and everything.Whether you plan to buy or sell at auctions online, you will need to know several things aboutonline auction sites. You will want to know how legitimate the site is. At the bottom of each review I have given ratings of:
Poor
Fair
Good
Very Good or
Excellent.
Confidence is rated on the basis of how comfortable I would be buying or selling with a site. I considered several things in determining confidence in a site. What charges, if any, were involved? How confident would I be that anybody would buy my items on the site? How likely would I be to buy anything from the site? In several cases, auctions sites have just gotten started and have little activity going on. Though I would be less inclined to list an item to sell at such a site, I will continue to check it from time to time to see if it is growing in activity. In those cases I have added a 'P' after the rating to show that the site has future potential.
Another important aspect of an online auction is how easy it is to navigate through the site. Can you find what you are looking for rather easily or must you click on every link on the home page to find the one you are looking for? Is it easy to search for an item? Is it easy to register and start bidding and selling right away? If an online auction is difficult to navigate and help is difficult to find, buyers get frustrated (or at least impatient) and shop elsewhere. Again, my grading scale consisted of Poor, Fair, Good, Very Good and Excellent.
About registration fees: I don't register with any auction house that asks for upfront fees and unless you know the owners beforehand, I would recommend against paying to register at any online auction.
Most online auction sites charge a commission to sellers and some to buyers. The seller fees are usually nominal and consist of a listing fee and or a final transaction or 'success' fee. The listing fee is usually between $0.25 and $2.00. The final transaction fee usually consists of a percentage of the final sale of the item. The percentage fees usually range from 1.25% to 7% depending on the amount of the final sale. I've listed fees in the reviews of the online auctions I visited if they seemed unusual. In cases where they fell into the average range, I stated so. In some high quality and upscale auctions such as Antiques and Fine Art, it is common for auctioneers to charge a buyer's premium. This is usually done partly as an incentive to sellers to consign better than average pieces, and partly as a relief to sellers. A buyer's premium is usually between 7% and 15%.
Registration and Payment Method
If you plan to buy or sell on online auctions, you will need to register as a user. Some online auctions require a credit card submission in order to register. They can then charge your card for any fees you accrue as a seller. For an auction house that I am not familiar with or have much confidence in, I prefer to pay the first time by cheque. I have registered with several sites and bought several items using my credit card and have no problems with security and the items I ordered arrived within two days. There are several things you need to know about credit card safety on the internet. MSNBC offers these tips:
Never use a bank debit card online. Credit card owners are only liable for a capped amount if a credit card is used fraudulently. Bank debit cards do not offer such protection.
Always keep a copy of the purchase order and confirmation in your records. If you have a printer, print it out and keep it in a safe location.
Be extremely cautious when using small online retail sites, and newer sites as well, because they often don't offer the security that a larger, more well-established business can. Because there are many auction and other store software programs available, many small business owners have been able to start online auctions or storefronts without the benefit of protective encryption services and added security.
If you have any doubts about using your credit card on any site, send an email to the site asking whether customers' credit card information is stored by the company in a database. You can ask the site to remove your credit card information from their database. If you use a site frequently enough to like the convenience of having your credit card information stored at the site, ask if the information is encrypted. If it is not, you will be much more secure shopping somewhere else.
Never provide credit card information through solicitation.
It is best to use only one credit card for online purchases so that if fraud does occur, it will be easier to discover and track down. And of course, check your credit card bills carefully each month. Should you discover fraudulent charges, notify your credit card company immediately and cancel the card at once.
Bidding Online and Shipping
Before you bid on an item online, check the description carefully, see if the seller has feedback, check the shipping fees and if you have any questions or doubts, email the seller with a query before you make a bid.
Most major auction sites offer escrow buying and selling on their site. Escrow accounts ensure the safety of the consumer by allowing the consumer to pay the escrow service for an item and when the item arrives and the consumer is satisfied, the seller is paid by the escrow service.
Many major auction sites such as ebay offer shipping service information from their home site. There is also a website devoted to shipping information that will help both buyers and sellers by providing information on shipping costs and tracking items that have been shipped.
Selling Online
Many individuals have been very successful selling their merchandise at online auctions such as ebay and Amazon. Before you begin selling online, there are several things you should do in preparation. The first thing you will want to do is find the auction site that is best suited for what you have to sell. Though there are several online auctions where almost anything can sell (ebay, Amazon, Yahoo), keep in mind that there are specialty sites for items such as china figurines, pens, etc. Once you find the site that your items are best suited for, look around the site, explore it just like you would explore a house you are thinking of buying. Look in the rooms where items are, how much they are selling for. If you like the way someone wrote up a description of their item, you can borrow their style without plagiarizing. Look at all the categories that you have just the slightest interest in because you may find out that you have a whole chest full of valuable old tins in Granny's attic that would pay the mortgage off! Try to find out what other people are charging for the same or similar items before putting a starting bid on yours. Know what it will cost you to package and ship an item and add that information to your description. If there are any flaws, detail them carefully in your description so that potential bidders will know the condition of the item before bidding. Though it is often tempting to simply write that an item "looks good for its age", it's not a good idea for two reasons. First, many buyers see that and immediately suspect that the seller is not experienced at selling that sort of item; and secondly, if someone does buy the item and is disappointed, the person will return the item to you for a refund. If you refuse, you are likely to get 'negative' feedback which will keep other buyers from bidding on future items you try to sell.
Activity
As I looked at the online auction sites, another important consideration I had was the amount of activity taking place. If there wasn't, I tried to discover why. In some cases, it was obvious that the site was new. In a few surprising cases, the site had experienced a flurry of activity upon the opening but had slowed considerably or ceased altogether.
If you are trying to buy something through an online auction house, you should ask the seller any questions you might have about the item before bidding. Most auction houses that are online are not able to guarantee that the item is as described but have various means to control fraud and hoaxes. One of the ways in which they do so is by having feedback information about sellers.
Internet Resources
Here is an internet address which gives guidelines for safe usage on the internet for buyers and sellers:
www.ftc.gov/bcp/conline/pubs/online/auctions.htm
One useful site is www.auctionlotwatch.co.uk. This is an auction-sepcific search engine which gathers results from nine different UK online auction sites, allowing you to search for a particular item across these sites and compare nids and prices. Ir searches the biggest UK sites including eBay, qxl. ebid etc.
There are a couple of websites devoted to support for buyers and sellers of online auctions. From such sites, you can check all of your online auction activity (current bids, etc.). They also have many selling and buying tips as well as free counters and space to upload your pictures. They are definitely worth checking out:
http://www.vendio.com
www.andale.comOne of the things that is apparent from the regular updates of this report is the speed that online auctions go out of business! Over 60% of the online auction sites have folded since the ‘boom time’ of the web in 2000, when there were so many online auction sites around that competition proved too much and now only the ‘big boys’ and specialist online auctions have survived. Even the likes of Yahoo and Lycos have given up the auction side of their sites and passed their trade to ebay.
Go to our internet auction search facility
©Government Auction News 2000-08